Transportation and Exchange Policies
At Lorettanash Digital Artwork, we are committed to ensuring that your experience with us is smooth and satisfying from the moment you purchase a digital artwork to its successful delivery and potential exchange. This policy outlines the details of our shipping processes and return/exchange policies to provide clarity and transparency.
Shipping Information
Digital Delivery
Given the nature of digital artworks, our primary method of delivery is digital. Upon purchase, you will receive an email confirmation containing a download link for your purchased artwork. This method ensures instant access and eliminates the wait times associated with physical shipping.
Physical Prints
For customers who opt for physical prints of digital artworks, we offer high-quality printing services. Our prints are produced using state-of-the-art printing technology to ensure that the vibrant colors and details of the digital artwork are accurately represented.
Processing Time
For digital deliveries, the process is instantaneous. For physical prints, the processing time typically ranges from 3-5 business days. This time frame allows us to ensure that the print meets our quality standards before shipping it to you.
Shipping Methods and Costs
We offer various shipping options for physical prints to cater to different needs:
Standard Shipping: This option is cost-effective and delivers within 5-7 business days.
Expedited Shipping: A faster option for those who need their prints sooner, delivering within 2-3 business days.
International Shipping: We ship globally, with delivery times varying based on the destination.
Shipping costs are calculated based on the size, weight, and destination of your order. The exact cost will be displayed during the checkout process.
Tracking Your Order
Once your physical print order is shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the progress of your shipment until it reaches your doorstep.
Customs and Duties
For international orders, customs fees and import duties may apply. These charges are the responsibility of the recipient and are not included in the shipping cost. Please check with your local customs office for more information on applicable fees and procedures.
Returns and Exchanges
Digital Artworks
Due to the nature of digital products, we do not accept returns or exchanges on digital downloads. However, if you encounter any issues with your digital purchase, please contact us at [email protected], and we will work with you to resolve the problem.
Physical Prints
We want you to be completely satisfied with your purchase of physical prints. If for any reason you are not happy with your print, you may return it within 30 days of delivery for a refund or exchange. The following conditions apply:
Eligibility for Returns
The print must be in its original condition and packaging.
Proof of purchase (order confirmation or receipt) is required.
How to Initiate a Return
To initiate a return, please contact our customer support team at [email protected] with your order number and reason for the return. Our team will provide you with detailed instructions on how to proceed, including the return shipping address and any necessary documentation.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. We recommend using a trackable shipping service and purchasing shipping insurance to ensure your return reaches us safely. Lorettanash Digital Artwork is not responsible for return shipments lost or damaged in transit.
Refunds and Exchanges
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment. For exchanges, we will process and ship the replacement item as soon as possible, subject to availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order details. We will work with you to resolve the issue promptly, either by offering a replacement or issuing a full refund, including return shipping costs.
Non-Returnable Items
Certain items are non-returnable, including custom orders, personalized items, and final sale products. Please review the product description carefully before making a purchase to ensure it meets your expectations.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible at [email protected]. If your order has not yet been processed, we will cancel it and issue a full refund. If your order has already been shipped, you will need to follow our standard return procedure.
Customer Support
Our dedicated customer support team is here to assist you with any questions or concerns you may have regarding your delivery or return. You can reach us via email at [email protected], and we will respond promptly to ensure your experience with Lorettanash Digital Artwork is positive and hassle-free.
Conclusion
At Lorettanash Digital Artwork, we are committed to providing clear and fair transportation and exchange policies to ensure your confidence in purchasing from us. Thank you for choosing Lorettanash Digital Artwork, and we look forward to serving you with the highest level of care and professionalism.